If you’re like me, you want your cleaning service business to always get better.

If you’re like me, you want your cleaning service business to always get better.

You are focused not only on acquiring new cleaning accounts but also on providing exceptional customer service and quality control to your existing customers, developing and putting into action an efficient marketing strategy, and ensuring that your cleaning staff is performing at its highest possible levels. Whew! It’s a lot to remember. Also, despite the advice of some organizational experts that you should only handle a single piece of paper or task at a time (either complete, delegate, or discard it), there are times when you must put something in the “pending” basket. Because I need additional documentation or follow-up from someone else before I can mark an item as finished, I sometimes put it in the “pending” basket.

In addition, I sometimes include information I’ll need in the future for reference, invitations I’ve accepted, and tickets for upcoming events. The issue arises when the pending basket becomes so full that you either cannot find what you are looking for or it is in danger of overflowing. That is precisely what transpired during the frantic search for my Beyoncé concert tickets on Friday. Even though I eventually found what I was looking for, it occurred to me that there might have been a significant delay if I had a client on the phone to review specifics of a pending proposal or needed to quickly access another important document. Therefore, when I returned to my office on Monday morning, I made the decision to arrive 20 minutes early to clear out the pending file. I want to encourage you to do the same thing this week because yesterday was July 1 and we are exactly half way through the year.

When I started looking through the basket, I realized that many issues had been resolved and could now be put in a folder labeled “done” or thrown away entirely. That feeling of having such a neat desk once more was wonderful! In addition, I started my day with a pleasant sense of accomplishment 20 minutes in, putting me on the path to completing a lot of tasks today and this week. I guarantee that this task, which you can quickly cross off your “to do” list, will assist you in achieving the organizational and time management objectives so essential to a successful cleaning service business. Do it now!

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